SA Health Induction Program

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Welcome to the SA Health Induction Programme which is designed to get you acquainted with the business and help you settle in and provide you with the information required to become a valuable team member. You can see each section (Lesson) of the induction below, click on the heading to enter that specific part of the induction.  Once you are in a specific section (Lesson) you can navigate backward and forwards between each section, you will also see each section listed under Lessons on the right-hand side of the screen to check your progress and also to use to navigate through the programme. Each section (Lesson) will contain a small quiz at the end to measure your understanding of the business and its processes, use this as a measure of your understanding of your new company. Please complete all of the quizzes to complete your induction programme.[/vc_column_text][/vc_column][/vc_row]

Lessons

SAH- Business Process

Welcome to the SA Health induction program which is an overview of the business process. This overview is intended to give you an understanding of what SA Health is about. You can visit their website at https://sahealth.org.za/ for further information related to this tutorial. SA Health is a company that is passionate about changing people’s lives [...]

SAH- System Overview

The SA Health operation and process required a system that would aid the flow of internal business processes and allow for communication between the business's departments and its internal functions and data. It is important to have a management information system to improve the companies decision-making, and  provide information that is accurate, timely, relevant, and [...]

SAH Structure Roles & Responsibilities

SA Health as a business is growing exponentially the current business model is changing dynamically and this means the physical structure of the company may change and evolve depending on the path the business takes The main roles that are set in the process may also change or grow which will offer change and opportunity [...]

SAH-Dashboard / Reporting

With the volume of data being stored and maintained within the system it is important to have the ability to summarize specific pieces of information to either analyse, evaluate, and make intelligent business decisions based on such information. This is achieved using the system tools to create either toolboxes or dashboards. These tools can extract [...]

Customer Service

In this lesson we will look at what customer service is and what it means to the success of SA Health as a business. Customer Definition: Customers are the individuals and businesses that purchase goods and services from another business. Don't forget you also have internal customers these are the people you work for and [...]

ISO 13485 Quality Management System

SA Health are a ISO 13485 certified company, in this lesson we will look at what does this mean for the business and more importantly to you as an employee of the company. What is an ISO Quality Management System ISO is a quality management system (QMS) ita a set of policies, processes and procedures [...]